Frequently Asked Questions

Welcome to the ZYNX by Zuri FAQ page! 🌿 We want you to feel confident and informed about what you’re putting on your skin. Here you’ll find answers to the most common questions about our brand, products, and process.

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General FAQs

Is your site safe?

Yes! 🌐 www.zynxbyzuri.com is completely safe. Our store is powered by Shopify and protected with McAfee SECURE scanning, so your personal information stays protected at all times. Neither I nor anyone at ZYNX by Zuri ever has access to your card details—every order is processed securely through Shopify Payments.

Are your products really all-natural?

Yes! 🌿 All of our products are crafted with certified organic ingredients, many vegan, and always cruelty-free.

Do your products work for all skin types?

Absolutely. Each formula is designed to be gentle yet effective, making it suitable for every skin type—even sensitive skin.

Are your products handmade?

Yes! Every product is handmade in small batches to ensure freshness, quality, and care in every jar, bottle, or bar.

What makes your skincare different?

We infuse our products with Vitamin E and Aloe Vera for nourishing, rejuvenating results—plus, they smell amazing and feel luxurious on your skin.

Do you use preservatives or harsh chemicals?

Never. 🚫 We avoid parabens, sulfates, and synthetic fillers. Our formulas rely on natural preservation methods and high-quality ingredients.

Is your packaging eco-friendly?

Yes! We’re committed to reducing waste with recyclable, sustainable packaging whenever possible.

Do you test on animals?

No way. 🐰 We are proudly cruelty-free—always.

Where do you ship from?

All orders ship from our studio in Atlanta, GA.

How long will my order take to arrive?

Orders are typically processed within 2–3 business days. Shipping times vary by location, but most U.S. orders arrive within 3–7 business days.

Do you accept returns or exchanges?

Because our products are personal care items, we cannot accept returns once opened. If there’s an issue with your order, please contact us—we’ll make it right!

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Product FAQs

What is a sugar scrub?

A sugar scrub is a natural exfoliant made with granulated sugar to gently buff away dead skin cells. Using a sugar scrub a few times a week helps reveal smoother, softer, glowing skin—keeping you fresh and youthful without harsh chemicals.

What’s in your sugar scrubs?

Our scrubs are made with raw or granulated sugar, kosher salt, and coconut oil as the base, plus Aloe Vera and Vitamin E for extra nourishment. Each blend is finished with its own unique essential oil combination—see product pages for details.

What are the benefits of using a sugar scrub?

Sugar is gentle on the skin but tough on buildup! Its fine particles lift away dead cells, unclog pores, and free ingrown hairs, leaving skin polished, hydrated, and radiant.

How do I use a sugar scrub?

1. Prep skin with lukewarm water or a warm cloth.

2. Scoop a small amount of scrub and apply to damp skin.

3. Massage in gentle, circular motions.

4. Rinse thoroughly and pat dry.
   ✨ Use 3–4 times per week as part of your skincare routine.

How many times should I exfoliate per week?

For best results, exfoliate 3–4 times per week in circular motions. This method is gentle, more effective than back-and-forth rubbing, and helps prevent ingrown hairs.

How do I use the face mask?

1. Wipe your face with a warm cloth.

2. Apply a thick layer (add a drop of water for a thinner consistency if desired).

3. Leave on for 10–15 minutes as it tightens.

4. Place a warm cloth over your face to loosen the mask, then wipe away.

5. Pat skin dry.

How often should I use the face mask?

For best results, use 1–3 times per week depending on your skin’s needs.

How do I use the Soothing Oatmeal Bath?

1. Fill your tub with warm water.

2. Add the oatmeal mixture (for Chamomile or Lavender blends, keep contents inside the muslin bag for easy cleanup).

3. Carefully get into the tub—surfaces may be slippery.

4. Relax, soak, and let your skin reap the soothing benefits.
   ⚠️ Note: Some undissolved oatmeal may settle at the bottom of your tub.

Are your products safe for children?

Yes! Our products are made with safe, organic ingredients and contain no harsh chemicals, preservatives, or additives. The main base oil in our scrubs is coconut oil, all infused with Aloe Vera and Vitamin E. As with any skincare, please check ingredients for potential allergens and patch-test on your child’s wrist before full use.

How do I use the beard oil?

Our beard oil is designed for daily use and works best on a clean beard. Consistency is key to beard growth!

1. Place a dime-sized amount in your palms.

2. Distribute evenly through your beard (apply extra to patchy areas if needed).

3. Do not rinse—leave in for all-day nourishment.
   ✨ Pro tip: Pair with our sugar scrub to exfoliate the skin beneath, creating the perfect environment for healthy beard growth.

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Still Have Questions?

We’re always happy to help! Reach out through our [Contact Page] or email us directly, and we’ll get back to you as soon as possible.